Frequently Asked Questions
Everything you need to know about outfitting your kitchen.
What is the standard shipping timeframe for large equipment?
Most in-stock commercial equipment ships within 2-4 business days. Delivery times vary by location, but typically arrive within 7-10 business days via freight carrier.
Do you offer liftgate services for heavy deliveries?
Yes, liftgate service can be added to your order at checkout for an additional fee. We highly recommend this for locations without a loading dock or forklift.
What is your return policy for commercial-grade items?
Unused items in their original packaging can be returned within 30 days. Please note that a 20% restocking fee may apply, and the customer is responsible for return shipping costs.
Do products from RestaurantSupply include a warranty?
Most of our equipment comes with a manufacturer's warranty. Please refer to the specific product page for details regarding parts and labor coverage.
Can I purchase items for my home kitchen even if I'm not a business?
Absolutely. While we specialize in commercial-grade supplies, we welcome home chefs looking for professional-quality tools and equipment for their residential kitchens.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal and business financing options for larger purchases.